Payment holds can happen from time to time on your credit card.
Understanding payment holds
Usually when you make a payment, your available credit is updated with your payment amount immediately. However, sometimes we need time to confirm your payment from your bank account. This is called a payment hold and can last about 3-9 days.
Keep in mind, if your payment was made before 8 p.m. ET on your due date, it will be considered on time, even if it takes longer to clear and to be added to your available credit.
Get your funds sooner by connecting your bank account
When you connect your external account, we may be able to confirm your payment sooner.
We use Finicity, a Mastercard company, to create a one-time data connection between your external bank and Capital One.
Eligible customers should receive an email with a link one day after their payment posts with the subject, “Get your payment funds sooner.”
How to avoid payment holds
A payment hold can happen for a variety of reasons, including (but not limited to):
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Previously returned payments
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Changes to what you normally spend
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A newly added bank account
The best way to prevent a hold on your next payment is to make payments on time—using the same bank account—taking care to ensure your bank account has enough money to cover the payment.
How can I avoid a payment hold?
Payment holds can happen from time to time on your credit card. Some examples of what may trigger a payment hold include:
- Previously returned payments
- Changes to what you normally spend
- A newly added bank account
Our best suggestion to prevent a hold on your next payment is to make payments on time—using the same bank account—taking care to ensure that your bank account has enough money to cover the payment.
How long will my available credit be impacted by a payment hold?
With a payment hold, it can take 3-9 days for your available credit to be updated, though it is often quicker.
When you've made a payment, your available credit will be updated once we’re able to confirm your payment from your bank account.
Why isn’t my credit available even though I made a payment?
Sometimes a hold is placed on a payment to allow enough time for Capital One to be confident that the payment won’t be returned.
Holds are sometimes triggered if Capital One detects changes in typical spending or payment behavior, when new bank accounts are added or if you’ve previously had a payment returned.
Holds can also be triggered for other reasons, such as a mistyped bank account number.
What is Finicity?
Finicity is a Mastercard company that offers a one-time data connection between your external bank and Capital One.
When your two accounts are connected, we may be able to confirm your payment sooner.
Approximately one day after a payment is posted, eligible customers may receive a Finicity link in an email from capitalone@notification.capitalone.com.
This email will never ask for sensitive information like your credit card details or Social Security number.
This is a one-time connection. We won't be able to access your account information again without your authorization.
For additional information on External Account Collection Service, review the terms and conditions.
